This is the second in our series of blogs aimed at helping HR professionals determine what exactly it is that they need from a Performance Management System. After all, it is a busy marketplace and it can be easy to be sold on the gloss, only to find out that the system doesn’t actually meet our needs. As you sit through different demos it is easy to get carried away by exciting functionality that you would like to use and lose clarity of whether the system does the essentials well enough for you.
Having considered the cultural aspects that we raised in our last blog around Evolution vs Revolution, the next questions to ask are around functionality priorities; ‘Must Have’s’. The following questions are worth considering in relation to the different performance management systems that you view:
Must it accommodate performance ratings or competencies? Do you have a particular form or process that you need it to align with? Are there any ‘quirks’ in relation to your organisational structure such as matrix management that need to be set up?
The less technical your internal population the higher the priority you need to place on the simplicity of the system you choose. As HR or L&D professionals we may be blown away by ‘sexy’ reports or whizzy interfaces but if i scares our users then there is absolutely no benefit in this.
Assume you find a system that meets your essential needs, what would bring additional value? So if you want to encourage a culture of year-round conversations then perhaps 121 functionality and feedback is valuable. If you are in a regulated industry then qualification and development tracking including expiry dates could be invaluable.
Can the system grow with you so you can gain maximum value for your investment over time. Consider additional functionality (and whether it will cost more or not) like talent management; onboarding and 360 feedback.
Are you super techie with lots of resource in house which means that you are happy to be set up and to run with the system with minimal support. Or do you prefer a supplier that you can speak to on the phone who can provide help and guidance and will work in partnership with you? If you prefer the latter then prioritise providers who are in your time zone and have the expertise to provide you with the personal touch.
Having considered your answers to the questions above, this will help you to be more discerning and to cut through the sales persons patter to identify how well the system meets your actual requirements. Once you’ve determined your needs, why not get in touch and take a look at Actus Performance Management Software to see whether it is a good fit or not?