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Lucinda Carney

About the Founder and CEO of Actus

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University of Suffolk
South East Coast Ambulance Service
Oxford City Council

Who is Lucinda Carney?

Our CEO, Lucinda Carney, is a Chartered Psychologist and former Head of Learning & Development at Siemens and at Pfizer before that. This corporate HR experience meant that Lucinda has personally experienced the challenges of making Performance Management meaningful, especially when working with clunky HR or paper-based performance management systems. Actus emerged back in 2009 from this experience and has evolved to become the complete Performance, Learning and Talent Suite that we know today, used by over 70,000 people across the globe.

Influential Thought Leader

Lucinda is considered a thought leader in a range of people management and change-related business topics and has used her expertise to support organisations in adapting to remote/hybrid working. An accomplished Coach, Consultant and Speaker, she was named ‘Everywoman Tech Entrepreneur of the Year in 2016’, ‘Winner of one of the UK’s top 10 Women in Business 2020’ by Business Gamechanger magazine and one of the ‘Top 32 Female Tech Leaders in 2021’ by Business Leader. She is also the author of the best-selling book: ‘How to be a Change Superhero’ and the host of the No.1 ranking HR podcast ‘The HR Uprising Podcast’.

Building a Better Workplace

Lucinda is passionate about driving the Actus vision to ‘Build a better workplace for people.’ This is reflected in the value-added services we offer at Actus, including bespoke consultancy and training facilitated by Lucinda and a selection of expert consultants. It is also demonstrated in the cutting-edge thought leadership and value-added resources that Lucinda shares to deliver value to people professionals everywhere, whether Actus clients or otherwise.

Take a look at some of these initiatives in greater detail including her best-selling book on change and the popular podcast ‘The HR Uprising Podcast’ further down on this page.

 

 

If you are interested in our in-house consultancy services or bespoke training that provides expert knowledge in a fun and easy to understand format, get in touch with us below to see if Lucinda has availability.

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Host to the HR Uprising Podcast

Listed in the ‘Top 10 essential resources for a winning HR career – People Management Magazine’
Voted in the ‘Top 10 L&D podcasts’ by GoodPractice. 

Lucinda launched the HR Uprising Podcast back in 2019 with the aim of adding value to people professionals everywhere. The weekly podcast has reached over 100 episodes (and close to 1,000 subscribers!). An inclusive forum that enables people to share and learn from experts and everyday professionals, the aim is to help colleagues to have the confidence and skills to rise-up through their organisations by delivering real, lasting business value.

If you would be interested in being a guest on the podcast, we would love to hear from you! Please get in touch with Lucinda directly via the contact details below.

Listen to the Podcast

Connect with Lucinda and the HR Uprising Community!

Author of the best-selling book ‘How to be a Change Superhero’

As an expert in her field, Lucinda is passionate about sharing her knowledge to help others, whether they be managers, HR or individuals, particularly giving them the tools they need to create and drive lasting change. As a part of this, Lucinda has written a book, ‘How to be a Change Superhero’, which was released on the 21st May 2020 and available in both eBook and Paperback formats. This is for people who want to stand up and make a difference igniting and inspiring successful change but don’t know where to start. Shortly after release, the book became a bestseller on Amazon in both the Top 100 Paid HR Charts and Hot New Releases HR Charts.

Watch the Book Launch Recording

Join our Change Superhero Training programme

Following on from the books success, we are running a series of 3 highly interactive virtual training masterclasses aimed at anyone who has tried to deliver or support business change but has felt frustrated by the experience. Facilitated by Lucinda, the purpose of the programme is to help us all to ‘do change better’ by building the confidence and practical skills to deliver change successfully. Each delegate also receives a Change Superhero 360 report, a free copy of the book in the format of your choice and membership of the Change Superhero WhatsApp community. Cohorts are kept small and select to maximise interaction and collaboration however we also offer bespoke and in-house training if you are interested. Find out more below.

Change Superhero Training

 

Actus Learning

Actus Learning provides a range of high quality leadership and performance management training solutions that empower organisations to embed best practice processes and behaviours that positively engage, develop and retain their people to ensure organisational goals are met.

Organisations can no longer afford to hold on to the traditional mindsets and methods for organisational development. To build and maintain a successful organisation requires finding your place on the learning maturity curve and creating a plan to enable your workforce to evolve into a high performing, people-centric entity.

Our goal is to create tailored performance management training programmes that enable senior executives and management to deliver, coach, drive and sustain, both individual and team optimum performance, to achieve outstanding results.

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Actus Consultancy

We support our clients every step of the way on their individual journey. Whether they are embarking on a large scale culture transformation project or simply looking to move their existing appraisal process online.

Our professional services team provide complete lifecycle guidance from initial concept, through to technology transformation, to establishing a new year round performance model.

Our experts can help to quickly identify requirements and build compelling cases for change and investment. They are available to provide guidance on the optimum solution to meet the needs of  the organisation. They will also provide best practice information and communication advice to help  successfully embed the new software and behaviours throughout the organisation to ensure a high uptake and engagement.

We have in house expertise covering all areas from large scale data input support through to advising and providing training to equip senior executives and line managers with the understanding of the best approach to embed the right behaviours in their teams to encourage higher performance.

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FAQs

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Who are your data subprocessors?

As part of GDPR compliance, clients also need to know about any Data Subprocessors as part of the Actus Service Provision. Full details of these are provided within our Privacy Policy, an updated version of which can be downloaded from this site.

Memset Ltd is our data host, based in the UK and here is a link to their data processing addendum which explains our contractual relationship with them on behalf of our customers by using them as a data Subprocessor for Actus Software. If you have any further questions around data security you can contact us on security@actus.co.uk

How do you carry out Data Protection Impact Assessments (DPIA’s)?

Data Protection Impact Assessment (DPIA)

Where Actus is acting as a Data Processor to provide a SaaS Service or a Data Controller our DPIA has been assessed as being low to medium risk and the controls outlined above are considered to be sufficient. Our DPIA process is as follows:

We describe the nature, scope, context and purposes of the processing.
We ask our data processors to help us understand and document their processing activities and identify any associated risks.
We consider how best to consult individuals (or their representatives) and other relevant stakeholders.
We ask for the advice of our data protection officer.
We check that the processing is necessary for and proportionate to our purposes, and describe how we will ensure data protection compliance.
We do an objective assessment of the likelihood and severity of any risks to individuals’ rights and interests.
We identify measures we can put in place to eliminate or reduce high risks.
We record our decision-making in the outcome of the DPIA, including any difference of opinion with our DPO or individuals consulted.
We implement the measures we identified and integrate them into our project plan.
We will consult the ICO before processing if we cannot mitigate high risks.
We keep our DPIAs under review and revisit them when necessary.

Our Data Security Officer is Chris Carney and can be contacted at security@actus.co.uk

What is the scope and type of Data Processing when using Actus?

PROCESSING, PERSONAL DATA AND DATA SUBJECTS
1. PROCESSING BY THE PROVIDER
1.1 SCOPE
Personal data collected and processed via the software application of the Supplier in relation to some or all of the following HR or compliance-related activities including but not limited to employee performance management and appraisal; talent management; absence management; professional development and feedback; storage of personal data for HR reporting and remuneration; Monitoring of regulatory compliance and assurance.
1.2 NATURE
The Supplier’s software is being used to process data to allow the Customer to operate an online HR database and Employee Performance Management system for its staff.

1.3 PURPOSE OF PROCESSING
The purpose may include some or all of the following depending on the modules that the Customer has selected: Performance Management and Appraisal; Training & Development; Professional Revalidation; Feedback & Development; SMCR assurance and accreditation Other related HR recording and reporting.

1.4 DURATION OF THE PROCESSING
For the duration of the agreement.

2. TYPES OF PERSONALLY IDENTIFIABLE DATA
The following data may be held within the standard Actus system (this list may be subject to update)
• Employee ID
• First Name
• Last Name
• Job Title or Role
• Email address
• Gender
• Known as
• Hire Date
• Bespoke HRD fields as agreed with the client

Other Personal Data includes but may not be limited to:
• Objectives & Measures
• Feedback
• Appraisal data or ratings
• Personal development plan/career aspirations
• Department
• Location
• Other HRD fields if relevant

3. CATEGORIES OF DATA SUBJECT
Users of the Actus System

For further information contact security@actus.co.uk

Do you support Single Sign on or Active Directory Integration?

The quick answer is YES, however we do need to work on a case by case basis for this. We are able to provide SSO hosting and connection or pure SSO connection and one of the first questions that we will ask is whether you have already your own IdP server in place that we can connect with or whether you need us to set this up from scratch and host this for you. As you can imagine the former is quicker, simpler and cheaper but we have plenty of experienced in delivering both!

This question is best to get the techies talking on so just get in touch and we can set up that conversation.

What are your support T&C’s

You can obviously download our full support policy, however, our target response times for telephone or email is 2 to 4 hours depending on priority, usually much quicker!

Actus is so easy to use that most enquiries tend to be easily resolved by your internal HR Admin team. We provide them with the training to act as first-line support and they can contact us for additional help as needed. They can email or speak to our support team between 9.00 am and 5.30 pm GMT although we also offer emergency out of hours response if required.

We have many international clients who have found this approach works well for them, but we are able to provide managed service or out of hours support on a case by case basis if required.

What are you doing about GDPR?

As an ISO27001 accredited provider, thankfully many of our established processes already meet the needs of GDPR. From an Actus point of view – we are the data processor and you are the data controller for your users which means that in the eyes of the ICO it is down to you to ensure that your staff know why you are processing their data using Actus or any other internal system!

Obviously, we want to help our clients as much as possible in complying with GDPR and we have introduced a couple of new features that may be helpful. The first one is around obtaining consent on log-in. If you choose (and are not using SSO) then we can arrange for one-off or every time pop up a consent form for your users when they log into Actus. We have also put in place the option to control how long staff data is retained for within Actus which is also key to GDPR.

All of the other security that we place huge importance on anyway is relevant in terms of keeping your users’ data safe and outlined elsewhere in the FAQ’s

Actus the business

Our contract and sign off process provide us with formal consent to remain in contact with our clients and prospective clients and we operate an opt-in policy only for marketing.

As a business, we continue to monitor the guidance issued from the ICO and will update this statement and our processes as appropriate.

 

 

How much does it cost?

Actus is costed on a licence basis and will vary subject to your volume of users. Following a free system demo, we issue you with a full proposal that we know is highly competitive – try us and you’ll see!

If the software’s so easy to use, why do I need training?

To be honest, if you were motivated to do so, you could probably find your way around the software without training as it is very intuitive. However 90% of our clients are dissatisfied with the quality of their existing appraisal process – perhaps it is viewed as a tick-box exercise or the conversations lack quality. Essentially they want to use this move as an opportunity for culture change – to drive high performance and engagement and that’s why we recommend training. Our consultants are experts in culture change – yes you learn how to use the software, but more importantly we motivate your managers and staff to first want to use it, and secondly to use it well. So the training includes ‘Hearts and Minds’ and skills like writing a good quality objective or giving great feedback (we also offer lots of other training too if you are interested – check out the Learning resources section of the website to download our brochure).

We think it was Deming who said that: “80% of software initiatives fail due to people issues” – our training and change management support means that you can be one of the 20%!

How long does it take to set up and roll out?

Well to be honest this depends on you!

To give you an example of how quickly we can move, we have set up, implemented and trained the system out in less than a week – this is because the client wanted to move quickly and worked with us providing their data upon request. We’ve then had companies who wanted to roll it out over a longer time period (9 months to be exact) and again, we worked with them, at their pace to ensure implementation aligned with their project timelines!

Essentially, because the system is configurable, all we need to get started is to understand what aspects you want to turn on and off (configuration), agree terminology and look and feel, and get your data uploaded which is really quick and easy if your data is accurate and up-to-date, we just need a few fields on a spreadsheet.

In reality, what takes the time is paperwork and logistics (getting ‘bums on seats’ for training) so 6-8 weeks is a reasonable lead time. Talk to us and it is likely we can meet your requirements.

Where is Actus hosted & how secure is the data?

Actus Software is securely hosted in the UK Cloud (which basically means in Reading!) Why is this important? Well, first of all, because the software is cloud-based it means it is available 24/7 via the internet. It also means that you always have the most up-to-date version and you don’t have to install anything to use it. This, in turn, means you don’t have to hassle (or really involve) your overworked IT guys in order to use it. Now clearly it is important that the data is safe, which is why we choose professional hosting with leading provider Memset, you can see from this link that they have all the credentials that are needed to keep your data safe. You can download our security and back-up policy at the bottom of the page.

However, the fact that we host in the UK cloud is really relevant too (lots of the other software companies are US-based which can be a bit complicated). The UK has some of the most stringent laws around data protection and because we host in the UK your data is bound by this. Some companies don’t like hosting in the US or even Europe because (in theory) the US government can demand access to any data (not that they are likely to be that interested in your appraisal – but it is the principle). If you want to know more look up Safe Harbor. It may not be your biggest concern, but because we are fully hosted and backed up in the UK there is no need to worry!

Oh and by the way we are also registered on the UK’s digital marketplace which means we have had to jump through lots of hoops to show we are accredited to sell to government.

Any more security or technical concerns, just get in touch!

What makes Actus different from other software?

It’s a busy marketplace and it’s sometimes hard to tell the difference between different solution providers, here are some of the reasons clients have said we stand out:

 

  • Highly Configurable – we can map to practically any appraisal process – our HR background comes in handy here too as we (usually!) understand what you are trying to achieve it and how it translates into the software too
  • Comprehensive functionality – more features than most providers, included as standard: objectives; milestones; one to ones; appraisal; feedback and recognition; calibration
  • Designed to embed ongoing conversations – One to ones; Milestones; check-ins and aligned messaging
  • Expert consultancy & training – We understand HR (because we have felt your pain!) and we started out as a training organisation which means we can help you upskill your managers and accelerate culture change with one end to end solution
  • Best in class service – You are more than a number at Actus, we actually talk to our customers and don’t hide behind an automated email response if you contact support. Our support team are always getting amazing client reviews for their responsiveness
  • Highly security conscious – We actually have ISO 27001; 14001 & 9001 accreditation in our own right, not just through our hosting provider. This means that you can be confident that our security credentials are legitimate, it’s worth checking this detail with some of the others!

Honestly, we could go on but why not have a chat with us to find out more?

 

Blog Articles

See our latest Blog posts

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build psychological safety

10 tips for increasing psychological safety

Posted on 4th March 2022 by Lucinda Carney

10 tips for increasing Psychological Safety I discussed the various definitions of psychological safety in my previous blog and touched on the importance of it, particularly in a hybrid working environment against a backdrop of pandemic and war in Ukraine which has an impact on general levels of anxiety in society. This blog focuses on

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Psychological safety

Why psychological safety is so important in the hybrid world

Posted on 3rd March 2022 by Lucinda Carney

What is Psychological Safety? Psychological safety is a term often associated with the researcher and author Dr Amy Edmondson, who coined the phrase ‘team psychological safety’ in a 1999 journal article who and defined it as “a shared belief held by members of a team that the team is safe for interpersonal risk-taking.” However the

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360 degree feedback

How to deliver 360 degree feedback effectively

Posted on 11th February 2022 by Lucinda Carney

How to deliver 360 degree feedback effectively 360 degree feedback is a tremendously powerful tool and particularly important currently, as the day to day interactions and feedback that we were used to when working in close physical proximity have been removed through remote working. This means it is easy for people to feel isolated and

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Testimonials

It’s nice to get customer feedback – here are some of our latest quotes.

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We went through a thorough evaluation process when selecting an online performance appraisal tool. Actus stood out for it’s simplicity and ease of use, we knew that users would find it really intuitive. We really wanted a system that would help us to embed better quality conversations all year-round and we feel we have found that with Actus. We are still gaining really good traction and colleagues like its simplicity and clear interface.

Rick Bond, HR Manager

University Campus Suffolk

Appraisal completion rates are higher this year than last year despite a lot of structural change. However, the main difference is that people are far more engaged than last year, they are having positive conversations and it feels like we are finally starting to change the dialogue.

Dan Jones, HR Director

Falmouth University

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