A journey of growth with Actus.
The RSPCA a British Institution which will be 200 years old in 2024 with a workforce committed to upholding their 2030 vision of a world where all animals are respected and treated with kindness and compassion. As with all charities, it is extremely challenging to remain visible and relevant, and to raise the funds to do everything that is needed, particularly against the backdrop of Brexit and a Pandemic.
Structural and culture change was needed to improve efficiencies and engagement. Employees didn’t feel valued or supported and it was clear to the societies leadership that the vision would not be achieved unless they were supported by more consistently engaging people and performance management.
It was clear that the Society needed to partner with external experts to support positive culture change. The RSPCA went to tender to identify Performance Management Software providers that would meet their needs. They selected Actus because of the flexibility of the system and how easy they found it to use. They could see that Actus was passionate about supporting the RSPCA culture change programme and worked closely together over 18 months to define and deliver a new approach to people management, fully supported by training. They worked together to configure the system to support their cultural aspirations and benefitted from the expert guidance and training that Actus were able to provide.
This consistent approach to training and educating employees around the new behaviours including setting priorities, holding regular check-ins and quality conversations has really helped to engage people in the change. Virtual training was rolled out to Managers and Employees, involving everyone in the cultural change. This also helped to flush out issues or concerns that could be addressed along the way which meant that people felt listened to and bought into the new approaches.
Kerry Gabriel O’ Sullivan, Learning and Development Manager at the RSPCA shares the value she has seen since working with Actus:
“Throughout the project the Actus Team worked seamlessly with us to co-create and deliver a programme of training to support the whole organisation’s needs. They were always flexible and responsive to any feedback or challenges that arose along the way and I would definitely choose to work with them again in future.”
Katrina Russell, HR Officer at the RSPCA further adds:
“We are thrilled with the partnership which we have been able to form with Actus and cannot fault the customer service which we have received. By taking a true interest in the RSPCA’s values, mission and vision, Actus were able to quickly understand our culture and provide us with the tools we needed to exploit the software as much as possible.”
“Throughout the project the Actus Team worked seamlessly with us to co-create and deliver a programme of training to support the whole organisation’s needs. They were always flexible and responsive to any feedback or challenges that arose along the way and I would definitely choose to work with them again in future.” Kerry Gabriel O’ Sullivan, Learning and Development Manager at the RSPCATake a look at Actus
Since the start of their journey with Actus, the RSPCA culture change programme has achieved significant progress for a traditional organisation that needs support along the way and is unable to stop the day job of focusing on animal care.
All employees have been assigned priorities through the System and 75% have customised these. Furthermore, 85% of the organisation have utilised the mid-year review form, a fantastic result for the RSPCA. There has been an excellent level of engagement on Actus webinars with an uptake of 70% by team members and 90% by team managers. All training has been extremely well-received and they are seeing an increasing utilisation of all aspects of the system with super-users actively engaging and supporting all staff.
Next on the roadmap, the Society would like to work with Actus to focus on developing people using the talent management functionality to facilitate visibility of key skill and succession planning, possibly integrating Learning and Development aspects. What is clear is that it is a journey, and Actus are there to support them for the long-term.
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