Our First Customer Forum

On Friday 14th July at the Cass Executive Campus in London, we hosted our very first Actus Customer Forum!

We started the day networking over coffee and pastries and then went into the opening presentation by our CEO and founder Lucinda Carney. During this presentation, Lucinda gave a company update and a view of the product roadmap for the coming year, before going into a breakout session on the top issues revealed in our recent customer survey.

These breakout sessions allowed our guests to discuss with their peers the common issues they face as well as explore potential additions to the company roadmap. We were also delighted to have representatives from PRISM Brain Mapping, a sophisticated, online behavioural tool, used to create better teams and managers.

During this session, Lucinda outlined the benefits of using Neuroscience and delegates then completed a fun, interactive behavioural exercise.

After an excellent lunch, delegates went into the afternoon workshops; How to Run a Positive 360 Feedback Session, HR as a Change Agent, Harnessing Emotional Intelligence in the Workplace and a Surgery with the Actus Tech Gurus. These sessions proved highly successful with plenty of dialogue between the facilitators and delegates.

Our keynote speaker; author and HR blogger Mervyn Dinnen, took centre stage, providing his professional insights into some of the key issues surrounding HR today, such as onboarding and talent management. All guests received a free, signed copy of his new book “Exceptional Talent” and shared their perspectives on the latest thinking in HR with him.

Before closing the day Lucinda asked delegates to leave their feedback on best practice as well as voice any suggestions they may have for future forums.

The forum was extremely well received and after conducting a short survey on the event, 100% of respondents stated they would recommend attending a Customer Forum in the future!

See below for further feedback from our guests.

“A great networking opportunity – and great to meet so many Actus staff members. Fantastic value for money, hard to believe there was no cost! Good breakout sessions, felt like my voice was valued, thank you for a great day. Food was great too!”

– Hannah Winsbury. Business Services Coordinator, Volleyball England.

“Made me feel part of a ‘community’”.

– Rik Bond. Staff Development Coordinator, University of Suffolk.

“Very useful to find out more about the challenges other companies face and how they deal with them, as well as how Actus can support on some of the challenges.”

– Hanni Zahn. Financial Controller, MDS Technologies.

“A day well spent with like-minded people across sectors and business – brilliant opportunity to share experience and learn from others. Thank you to the great Actus team!”

– Nicola Bell, Assistant Director of Education, Learning & Development, Epsom and St Helier University Hospital.

We would like to thank all our guests for attending and for their brilliant participation throughout the day. We would also like to thank CASS Executive Campus for hosting the event, Mervyn Dinnen for his superb keynote speech and PRISM for supporting the event and providing free PRISM profiles.

We can’t wait for the next one!