Exciting New Webinar: Creating a Strong Compliance Culture

Creating a Strong Compliance Culture

Consumer Duty may not be new – but your approach to it could transform the way your organisation works.

In her latest webinar, Creating a Strong Compliance Culture, chartered psychologist and Actus CEO Lucinda takes aim at the all-too-common “tick-box” approach, showing leaders how to replace it with a culture built on integrity, accountability, and genuine collaboration.

Lucinda brings her expertise and HR, Compliance and Leadership into the same conversation, revealing how these functions can align to not just meet regulatory expectations – including the FCA’s Consumer Duty – but to embed them into the DNA of an organisation.

From spotting cultural red flags to breaking down fear-based compliance, she offers practical, actionable steps to create psychological safety, encourage ownership, and keep compliance fresh rather than fatiguing.

Key takeaways include:

• From Task to Transformation
  Why ticking boxes isn’t enough — and how to build a culture that genuinely supports Consumer Duty.
• Defining a True Compliance Culture
  Explore the principles of integrity, accountability, and ethical behaviour that underpin real change.
• Cross-Functional Collaboration
  Discover how HR, Compliance, and Leadership can align to drive continuous improvement and better consumer outcomes.
• Spotting Cultural Red Flags
  Learn to identify fear-based or performative compliance — and replace it with ownership and psychological safety.
• Practical Steps for Change
  Get actionable strategies to embed compliance into everyday behaviours, systems, and decision-making.
• Avoiding Lip Service
  Understand the risks of superficial compliance and how to build credibility from the inside out.
• Aligning HR with Consumer Duty
  See how HR practices can reinforce ethical standards and support long-term cultural shifts.

Filled with practical insights and real-world strategies, Lucinda’s session offers leaders clear guidance on making compliance a meaningful driver of trust, performance, and sustainable success.

Download the recording and start building a compliance culture that drives meaningful change.

Creating a Strong compliance Culture Webinar Page C

More about the host

As a Chartered Psychologist and CEO of Actus Software, Lucinda brings over 20 years of expertise in performance management, organisational development, and leadership coaching.
Under her leadership, Actus Software is committed to building better workplaces for people by delivering innovative software solutions and consultancy services that empower organisations to achieve sustainable change.
Her work focuses on enabling people and compliance professionals to drive meaningful business outcomes through effective performance management and improved consumer outcomes.