Behavioural competencies are effectively the attributes we display when we carry out our work. Typically things we do or say, for instance:
• How we communicate
• How we plan and organise our work to meet deadlines and achieve goals
• To what extent we share our knowledge and expertise with others
• How open-minded we are to new ideas and ways of working.
While behavioural competencies are sometimes referred to as soft skills, they are far from soft. They are the ‘How’ of performance and have an impact on financial and business performance, employee satisfaction and client service. The knowledge and expertise of our people is critical to our success but how this knowledge, experience and expertise is applied (the behaviours) is what differentiates high performance from average or even poor.
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