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Why does Culture matter under Consumer Duty?

From tick box to trust – how can your firm move from a culture of a ‘tick box’ exercise to a consumer-focused culture? Learn how to embed consumer duty though culture. 

Download the Whitepaper on this page, written by  Lucinda Carney, a Business Psychologist with more than 20 years experience within L&D, Change management and HR.

Summary of the whitepaper:
  • Executive summary – Why The FCA’s Consumer Duty and Culture go hand in hand
  • Why Culture Matters Under Consumer Duty?
  • Diagnosing Your Existing Culture – What is your current culture like?
  • Developing the Culture that you Aspire to
  • Shifting from Tick-Box to Outcome-Focused
  • Practical Steps to Deliver Sustainable Culture
    Change
  • Challenges and Pitfalls
  • Conclusion

Discover more about Actus Oversight – our purpose built compliance solution that enables financial firms to confidently demonstrating alignment with the FCA’s Consumer Duty. By automating ownership, tracking key metrics, and providing real-time dashboards, Actus Oversight delivers the governance and insight needed to protect customers and satisfy regulatory expectations. Read more about our software here.

Book a Demo to find out more

More Compliance resources below:

Learn – Actus Oversight Software

Read – Compliance blogs written by Lucinda Carney

Download – Consumer Duty Metrics Directory

Watch – Lucinda’s video on Actus Oversight and how to can help with the FCA’s Consumer Duty

Watch – Lucinda’s webinar on ‘Creating a Strong Compliance Culture’ 

 

Actus Oversight - Consumer Duty Screens

Actus Oversight – tracking your Compliance key metrics

Download this Whitepaper

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