South East Coast Ambulance Service
How Actus are helping the NHS organisation SECAmb to improve performance management.
Merseyside Police employ more than 6,500 staff and are one of the largest Police Forces in the country. They are committed to leading the way in professionalising the Police Service, and decided that one of the best way to do this was by introducing a new vision for Performance and Development. As a large force, they knew that technology would be essential to delivering this and in 2017 decided to go to market to find an e-PDR solution that would meet their needs.
The purpose of the new approach was to support their commitment around developing and empowering staff, giving them the knowledge, skills and experience to take ownership for their own performance and development. In addition to this, they wanted to align with the College of Policing’s expectations around embedding behavioural competencies and values and the e-PDR was the ideal tool to embed this.
Actus Software was selected from nine other providers through a rigorous tender process. The system was selected due to its intuitive design and ease of use, excellent management information and the potential for it to bring additional value in terms of monitoring CPD and longer term talent management and succession planning. Once Actus and the Merseyside Team started working together they started to identify additional value-add aspects to the e-PDR system including further alignment with the National Police Promotion Framework (NPPF) enabling officers to take control of their own progression.
“The whole Actus Team were extremely professional and dedicated. They were incredibly flexible and really went the extra mile to overcome challenges and meet our needs.”
– Karen Wiesenekker, Head of Professional Development & TalentTake a look at Actus
A core project team were set up to work on the project launch in July 2017. Early on it became clear that some bespoke development would be required to support the way Merseyside wanted to roll the system out and both teams worked tirelessly to identify adaptations in confi guration and even coding to maximise the likelihood of success on launch.
They overcame many challenges together, for example long standing internal infrastructure/browser issues and adapted the system to meet the client needs.
Once user acceptance testing was complete, the Actus Team developed bespoke user videos and guides that would enable a swift and smooth launch and roll out. Initial responses to the system have been really positive.