Client Services Manager

Swagata has over 15 years’ experience in project management and implementing software based business solutions. This gives her a solid base to manage our implementation and support teams to help our customers achieve their goals and maximise the value from their investment. She always takes time at the commencement of every new implementation to understand why a customer has chosen a solution and what they want to achieve from it to ensure their objectives and expectations will be met throughthe introduction of the new system.
Customer engagement and managing projects are areas she is really passionate about. Making sure that the implementation team deliver a positive experience and that the solution is fit for purpose are always high on her agenda. Defining and managing the end to end process and ensuring the highest levels of support are available so that it is a positive experience for everyone involved is her goal.